To build a strong and trustful partnership with our clients, we know that the tax refund process should not only be fast and easy, but also fully transparent. This means that our customers and corporate clients should be fully informed and kept updated at all times during the tax refund process. Information should be visible and understandable to all our partners because transparency and security, for us, are the most valued attributes a company should have in the tax refund market today.
How does Dendax guarantee full transparency?
A personal account for each client
Every client upon registration receives a personal online account secured by a username and password, which is available for him/her 24 hours a day 7 days a week. There the customer can receive constant updates from our tax consultants and customer support center. All personal data is securely stored there – name and address, information regarding the case, bank details and so on. The best of all is that the client can easily track their refund status!
Summary of all the fees charged
Our customers should feel comfortable and informed on each step of the tax refund process. Dendax will provide you with a summary of all fees that we had charged, thus proving that no strange or hidden fees have been debited to your account.
Administration system for our partners
For our corporate partners and tax agents we ensure 24/7 online administration. We will provide you with username and password for secured and unlimited access. In the administration you will be able to see a list of all your clients, finances, commission, withdraws and history of past withdrawals. You will find information about the refund status which shows the progress of each tax case!
Client’s Log In, Partner’s Log In, 24/7 administration system and personal tracking accounts – everything is prepared to ensure full transparency for you.